Privacy Policy

Student Expedition Extras FZE (Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates) and Student Expedition Extras Limited (71‑75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom) (“Student Expedition Extras”, “we”, “us” or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information.

1. Information We Collect

We collect personal information that you voluntarily provide when registering for trips, subscribing to newsletters, making enquiries or using our services. This may include:

Names, contact details and addresses
Guardian or student identification and passport data
School affiliation
Payment details and travel documents
Communication recordings or transcripts

We may also automatically collect technical or usage data such as IP addresses, browser types, access times, and pages viewed to enhance performance and security.

2. How We Use Your Information

We rely on the following lawful bases:

Consent, where you have agreed to receive communications
Contractual necessity, to fulfil bookings and service agreements
Legal obligations, such as record‑keeping and financial compliance
Legitimate interests, to improve our platform and protect against fraud

Your data is used to facilitate trip listings, bookings and payments; manage communications; provide visa concierge support; comply with legal requirements; and send marketing where consented.

3. Sharing Your Information

We may share personal data with authorised third parties in order to:

Fulfil trip logistics with providers or schools
Assist in visa applications via recognised authorities
Process payments via licensed gateways
Respond to regulatory, legal, or tax obligations

These third parties are contractually bound to maintain confidentiality and data security. However, we are not responsible for their internal privacy practices once data is lawfully shared.

4. International Transfers

Data may be transferred or stored in the UAE and the UK. We enforce appropriate safeguards to ensure equivalent protection in line with applicable privacy regulations.

5. Your Rights

You may request:

Access to your personal information
Correction or deletion of your data
Restriction of, or objection to, processing
Portability of your information
Withdrawal of marketing consent

Please contact us at [email protected] to exercise any of these rights.

6. Data Retention

We retain personal data for as long as necessary to fulfil services, comply with legal obligations, resolve disputes or enforce agreements. When data is no longer required, it is either securely deleted or anonymised.

7. Cookies

Our website uses cookies to facilitate login, enhance usability and gather analytics. You can disable cookies via browser settings, though some features may be affected.

8. Children’s Data

We do not intentionally collect personal data from minors (under 18) without verifiable consent from a parent or guardian. Parents are responsible for the accuracy of data provided for students.

9. Data Security

We employ technical, administrative and organisational measures to secure personal data. However, no system is fully impenetrable, and we cannot guarantee absolute security.

10. Governing Laws

This Privacy Policy is designed to comply with the UK General Data Protection Regulation and the UAE Federal Decree‑Law No. 45 of 2021 on the Protection of Personal Data.

11. Updates to This Policy

We may revise this policy and will publish changes on this page. Continued use of our platform indicates acceptance of the updated terms.

12. Contact Details

For enquiries or data requests please contact:

Student Expedition Extras FZE - Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE

Student Expedition Extras Limited - 71‑75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK

Email: [email protected]

Last Updated: 15 July 2025